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Edinburgh Waverley Station (Long Stay) Car Park - Edinburgh | APCOA, New St, Edinburgh EH8 8BH, UK – 0131 556 6340
I just had the most delightful, satisfying experience renting a car at the Waverley train station branch. First, I noticed how hard all staff were working-3 or 4 running to get cars, promptly serving the next customer in queue, professionally and courteously handling a customer with an issue, working hard at their computers. Then I had the pleasure of being assisted by Bronwyn, who welcomed me with a big smile and a can-do attitude. She was very efficient, knowledgeable, willing to be of service, and professional. She made sure I understood the details and how to work the car. She just made the whole experience easy and pleasant. Similarly, when I returned the car today, Phil was extremely polite, efficient, knowledgeable and helpful. I have rented numerous cars over the years, and I think this branch is exceptional. All staff seemed lovely. Granted, the location is somewhat chaljenging, as it is in an old parking lot several floors down but part of the charm of Edinburgh is that many areas are centuries old. Thats how the city is. Got a nice new car, worked brilliantly and no trouble at all.
Probably the only rental place for new drivers (licence holder less than two years). Good service, I got a call before pick up with a reminder of what documents are required and info about deposit, which was a nice touch. Would definitely use again.
12 Annandale St, Edinburgh EH7 4AN, UK – 0131 557 0000
Very friendly and helpful staff. We were upgraded to a nicer vehicle as the one booked wasn't available. Also, Mark was very understanding of a change for drop off time to a few hours later than booked, as we couldn't check into our hotel until the afternoon. Everything go settled at no extra charge and with a smile. Great service, will recommend!
I’m always more likely to rent from Enterprise because their service is always pretty good and this location was no exception. Really friendly and accommodating staff, the location of the branch is really great too. Thank you and keep up the good work. :)
Level 2, New St Car Pk, Waverley Station, Edinburgh EH8 8BH, UK – 0131 556 6340
I booked with Alamo, New Street, Edinburgh via a comparison site, having used the site on a few occasions. Have to say Alamo came out with flying colours. Beautiful car and an upgrade from what I'd booked. Bronwyn served me and what a delightful person she is. Very thorough, professional and helpful. Saw her as well when I returned the car and despite being under a bit of pressure as they were very busy, she was pleasant and remembered where I had been going! Would defo use them again.
Great service, very polite and helpful
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