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33 George St, Edinburgh EH2 2HN, UK – 0131 261 5751
Amazing service - organised JR Rail Pass tickets very efficiently, with helpful advice. And they arrived super quickly to branch. Thanks!
I contacted STA online, which redirected me to their George Street Edinburgh store. I was helped by Peta, she gave me all the advice I was looking for and recommend me an AMAZING trip. The booking process was faultless, even though I never met Peta in person she was always at the end of the phone or email whenever I had any questions. I would really recommend booking with STA, the knowledge of the staff is brilliant, and the prices are also really good.
52 Hanover St, Edinburgh EH2 2DX, UK – 0131 285 1784
A huge thank you for the excellent customer service by Karen and her colleague in order to resolve my train travel problem on Monday. I really appreciated your help . You are a credit to Thomas Cook.
Karen Buchanan is exceptional white great attention to detail.
14 Castle St, Edinburgh EH2 3AT, UK – 0131 243 2800
Easy to arrange holiday, good local knowledge of destination and best way to travel, very competant
Easily the best Travel Agent in the city. We have used Trailfinders twice now, once for our Honeymoon and once for my Wife's birthday. Both times the staff have been excellent. For our Honeymoon we had a rough idea of what we were looking for but very little outside of new, warm and relaxing. Our agent, Warren, talked us through a whole raft of options, swapping and chopping and changing dates, destinations and itinerary based upon our initially vague criteria. The destination we ended up with was something we never imagined or knew anything about but which turned out to be absolutely perfect. Our agent had stayed in the same area but at a different resort and his local knowledge was absolutely spot on. Any changes to our flights were communicated clearly and quickly and they also took care of transfers and tours for us. They also let the hotels know that we were on our honeymoon and each made a special effort for us on our arrival. After the faultless service we received with out Honeymoon we again returned with a slightly less vague destination but, other than a "Where" and "When". we relied wholly on our agent. Again the service was excellent with any of our "what about swapping this for that and moving this to here and can we stop off here and do x?" being quickly amended and options put to us clearly. We ended up with not only our desired destination but an extra one on top and a stop over that will allow some shopping before coming home. We used to book every part of the holiday ourselves but now we will be using Trailfinders, and especially this branch, every time we go away for more than a weekend.
15 Drumsheugh Gardens, Edinburgh EH3 7UL, UK – 0843 903 3088
Recently helped with my rebate. I wasn't expecting it to be quite so painless
249 High St, Edinburgh EH1 1YJ, UK – 0131 200 2360
Andrew was a great help as have other staff been in the past, all staff are very friendly and helpful, big thanks for the help and advice you give to people, I really do believe some would Not know which way to turn without you.
These people deal with the benifits all day with their jobs, so who better to go to? It was a life saver for me! I feel confident from my experience, to say the staff will do their jobs and ensure your benefit claim(s) will get sorted out. It's hard to not get extremely down when your income disappears right before christmas but the staff are (stuck in the system) and are just doing their jobs. Some are better at their job than others. As in most workplaces. I received advice from one individual, Julie S, who was incredible. It's unbelievable how stressful and tiresome sorting out benefit claims can be. However, Julie went over and above, what I believe her job requires. I corresponded with Julie via emails on numerous occasions. She was happy to advise, reasure me and give thorough clear advice on what to do next. Also what I should expect, regarding how long I would wait for payments and step by step how my situation would be resolved. Julie also emailed me months after I'd initially visited the shop to inform me of upcoming benefit changes and what I should expect. I believe this email has potentially prevented another stressful visit to the shop. Big THANK YOU to all the staff, in particular Julie S. ☺
144 Morrison St, Edinburgh EH3 8EB, UK – 0131 226 4488
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